ABOUT AMCAT

AMCAT CTI Based Call Center Software Since 1990

Since 1990 AMCATs award winning Call Center predictive dialers, IVR, ACD, and Call Center management software have met the needs of over 1,000 call center clients worldwide.

AMCAT serves both small and large call centers. Whether youre a small call center looking for a reliable basic predictive dialer system or a large corporation seeking the most advanced web enabled multimedia call center solutions, AMCAT has the software solutions to meet your needs.

AMCAT's industry award winning predictive dialer is used by call centers worldwide for telemarketing, fund raising, collections, emergency services, market research and much more. The advanced predictive dialing algorithm automatically places calls on behalf of call center agents /CSRs (customer service representatives) and then routes only the answered 'live' calls to operators.

AMCAT call center solutions allow companies to more effectively communicate with their customers.

AMCATs Award winning MediaLynx integrates predictive dialing, voice, e-mail, fax, Web, VOIP, and video. MediaLynx is based on Intel's NetMerge platform providing the flexibility of an 'open' system that allows users to essentially 'mix and match' their preferred hardware and software. MediaLynx provides a comprehensive multimedia solution for call centers on the cutting edge.

As an Intel eBusiness Network partner and a member of the Enterprise Computer Telephony Forum, AMCAT is one of a select group of key companies helping to create interoperability standards for converged communication.

For More Information Please visit: http://www.amcat.com

A: Predictive dialing is a system that automatically dials the telephone for your telemarketers connecting only live voice contacts to them every 7 - 9 seconds. The way our system does this is by 'listening' and filtering out the answering machines, busy signals, operator intercepts, and other types of non-functional calls. This process therefore, increases your telemarketing production by doubling the amount of contacts your telemarketers can make every day.

Q: How much does it cost?

A: Our prices vary according to your specific configuration needs, the number of telemarketers you have, and several other variables. AMCAT prices are highly competitive and provide the most features for the best price over any other system on the market. Call today for a tailor-made proposal on an AMCAT Predictive Dialing system.

Q: Is the AMCAT Predictive Dialer Y2K Compliant?

A: Yes. The AMCAT system has been uniquely designed to avoid the debilitating possibilities associated with the year 2000. No Costly data change over is required.

Q:Is the AMCAT system non-proprietary?

A: Yes. The AMCAT system is built with industry standard software and hardware, which will never leave you stranded as your business grows. There are no proprietary or hard to find components. This preserves your investment and makes servicing the repair easy, efficient, and readily available through off the shelf productions.

Q: What is the minimum size system you have?

A: We have found that the predictiveness of the dialer reaches optimum efficiency beginning with 4 stations and above. Consequently, our systems are marketed in increments of 4 stations and above.

Q: What are your payment options?

A: We offer cash, credit card, and leasing through third party leasing companies such as American Express. A monthly lease based on 5 year with a 1-dollar buy out a lease termination is around $650.00 per month (4 Station turn-key System).

Q: How difficult is your system to operate?

A: We designed the AMCAT system with telemarketers and their managers in mind. We employ Windows NT with a database written in Access. The system is so user friendly that under normal condition the work agents are operating the system within a half days training, meaning less down time for your marketing operations.

Q: What about support after the sale?

A: We have a staff of technicians to answer your technical questions. Plus we host a Management Enhancement Seminar twice yearly. We invite several nationally known experts in the fields of Telemarketing Management and Call Center Technology to share their expertise with you. There is no cost (with exception of travel and lodging). This is another way AMCAT enhances your bottom line.

A: With the AMCAT Windows NT Predictive Dialer, callbacks are quick and easy with three different assignments options available. Callback's can be assigned to return to a specific station, to a specific agent, or be assigned as a pooled callback in which case it would be generally directed to the next available agent.

Q: What is Digitized Recording?

A: Digitized Recording is the latest technology that allows you to record vital information. For example, agents can confirm sales orders and appointments, storing them in an organized format, right on to your hard drive at the touch of a button, without ever dealing with unmanageable amounts of tedious cassette tapes or other archaic methods of recording.