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SM TELESYS SUPPORT ON NUERA PRODUCTS

SM Telesys Ltd., with its Head office at New Delhi, has a team of trained & qualified engineers to provide efficient and effective support services to its customers. In addition to the technical support, in case of any software or hardware problem, the company possesses sufficient stock of spare cards/modules to cater to the requirement of its customers as & when the need arises.

Telephonic & e-mail support, Remote technical support, diagnostics during the normal business hours, on-site technical support, swapping of the defective part with the new-one, are the key features of the service support provided by SM Telesys Ltd.

Warranty is provided for one year from the date of shipment and is verified by serial number. During the warranty period, any defective equipment will be replaced or repaired at no charge. After sale service & Warranty support is available on a 5/8 & 7/24 basis.

The Technical Assistance Centre (TAC) normal business hours are 10:00 AM to 6:00 PM, IST Monday to Friday. After-hours support is available through the Premium Support Plan. Registration is required by mail or via telephone/fax, prior to any support being rendered. Any after-hours support, not covered by a support plan will be 10000 INR, per hour during normal TAC hours and 12000 INR per hour after TAC hours and weekends, with a minimum one-hour charge. After hours support can be purchased in advance at a discount in units, for often support requirements. The units will be maintained electronically and will be available for use on a 24 hours basis.

All issues related to the specific hardware or software problems can be addressed under this arrangement.

On-site support can be provided through network of offices of SM Telesys Ltd. or through our Professional Services Organization at the Head Office. However, for on-site technical support the to & fro air/rail fare plus the lodging/boarding & local conveyance charges are to be borne by the customer.

SM Telesys Limited offers a wide range of service and support programs to fit our customers needs like the Basic Support Plan, Basic Plus, Premium 7/24,& Pre-paid After Hours support.