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The SO-24 Silent Service Observer unit allows supervisors to monitor, train, motivate, assist sales personnel, customer service staff or telemarketing representatives without disrupting the activity at their work station. The device can be used in service industry involving following applications:
Telemarketing Direct Sales Travel Agencies Customer Service Airlines Employment Service Collection Agencies Credit Bureau Insurance Companies
FEATURES
Each SO-24 Service Observation unit provides access to 24 analog stations or lines simply by dialing a two-digit code from the supervisory phone. An additional SO-24 unit may be installed for larger systems.
SO-24's are:
	compatible with analog PABX/KSU stations
	Connect one or two SO-24's to an unused phone system line input or to a dedicated single line phone
	Built-in talk assist
	Cassette Recorder Output
	Automatic gain control equalizes in and outbound conversation levels
	Add remote observing with a Remote Access Device(Model RAD-AMP)
	Configurable for digital phones(requires an extra pair of wires for each phone handset)

SPECIFICATIONS
	Power: 120V AC/12V DC 500mA, UL listed adapter provided
	Dimensions: 210mm x 159mm x 45mm (8.25" x 6.25" x 1.75")
	Shipping Weight: 1.36 kg (3 lbs)
	Environmental:00C to 320C(320f to 900f) with 5% to 95% non-condensing humidity
	Connections: (1)RJ21X, (1)3.5mm (1/8")audio jack and cable, (1)2.5mm (3/32") control jack and cable
INSTALLATION
Requirements:
	Analog Phones: Wire the SO-24 in parallel with up to 24 C.O.lines, Centrex Lines or analog PABX/KSU stations.
	Digital Phones: The SO-24 may also be installed to monitor digital systems. This will require an extra pair of wires run to each phones. The audio must be taken from the pair of wires going to the receiver (earpiece) for each of the stations to be observed.
	Expanding the SO-24: A second SO-24 can be added, allowing 48 lines/stations to be monitored from a single observing phone. Assign the first SO-24 as the low group and the second SO-24 as the high group. The two observing port may be connected in parallel.

OPERATION
From the observing port, any of the 24 lines or stations can be accessed by dialing a two digit Touch Tone Code. Stations being observed are unaware of that they are being monitored. Automatic gain control equalizes in and outbound conversation levels. If assistance is required, the observer can quickly enter the conversation by dialing a Touch Tone "*". An audio out jack provides a microphone level singnal for a tape recorder while the record control jack provides remote operation of the tape recorder on command. Up to 48 lines or stations may be monitored by parallel connecting a SO-24 to the observing port and assigning it as the high group.
	Accessing the SO-24:The SO-24 provides balanced 12v talk battery on the observing wire pair. A manager or training supervisor may access the SO-24 observing port from an unused trunk input on any PABX/KSU or via a dedicated Touch Tone Phone. The SO-24 may also be remotely accessed through one of the Viking's Remote Access Devices.
	Selecting a Line or Station:Once the observing port is accessed, select any of the 24 lines or stations by dialing the two digit code assigned to that station. Nothing can be heard by the station being observed. Select another station by dialing a "#" followed by another two digit code. You may also hang up and then re-access the observing port to dial another two-digit code.
	Talk Assist: Though the SO-24 monitors silently, a manager may enter the conversation to provide assistance at any time by dialing a "*".
	Tape Recorder: A remotely controllable tape recorder may be started and stopped when interfaced with the SO-24 using the provided cables. To start the recorder, dial a Touch Tone "9". To stop the recorder, dial a Touch Tone "#" or hang up.